easyDNA Receives Customer Care Award by Whatclinic.com for Second Year Running

21 Mar 2013

Leading DNA testing company easyDNA receives prestigious Whatclinic customer service award for second year running.

Toronto, Canada 21/03/2013 – whatclinic.com, a leading medical search engine with more than 12 million yearly users, has awarded its prestigious award to EasyDNA in recognition of its outstanding levels customer care. Whatclinic.com enables people to specifically find clinics, laboratories and medical facilities that can assist them with their needs. easyDNA was given the award for the year of 2012 which has been yet again bestowed on the company in 2013.

Sales and Marketing manager Mr. Andrew Alexander has commented about this award stating that “It is indeed positive for us to once more receive the Whatclinic award for the second year in a row. easyDNA consistently strives to maintain levels of customer care as high as possible. Of all Whatclinic requests for our services, 82% of clients gave positive feedback. We will strive to augment this number even further and will be seeking new strategies to ensure even more highly satisfied customers”.

Asked to elaborate further on how EasyDNA achieves these levels of quality in customer service, company representative notes the focus EasyDNA places on carrying out customer satisfaction surveys and client research to gauge the client’s experience with EasyDNA. Moreover, easyDNA further methods implemented include follow up calls with client.

The award badge is displayed on EasyDNA’s company websites to help new clients understand the commitment and seriousness of the company and importantly, building their confidence in the quality of the services provided.

Whatclinic.com notes how “Only a small number of clinics meet the highest criteria of professionalism that allows them to display the award winning logo.” Further to this, they also highlight the prestige of this award as it is only given to those clinics or companies which rate within the top 5% of clinics for customer service by WhatClinic.com patients. EasyDNA has come within those 5% of clinics for two years consecutively, which qualifies the company for this Customer Service award.